Cotton & Clay Co. Policies
*** PLEASE KNOW, I WILL BE OUT OF STATE.ANY MADE TO ORDER ORDERS PLACED AFTER MARCH 15 WILL BE SENT OUT MARCH 29***
Here is where you will find some policies. If a questions is not answered, please feel free to email me and I will do my best to answer your question!
***Due to the handmade nature of all of my goods, there may be slight imperfections and color differences. If for some reason you are not happy with your purchase please contact me and I will do my best to help.
Items are made in batches and restocked weekly, those earrings will get shipped out in 2-3 business days but please know things do come up so allow 5 business days before contacting me. There are a select few that are made to order (will be listed in items description) , if that is the case I do my best to get those made and shipped to you in 14 business days depending on the demand I have.
RETURNS and EXCHANGES
If for some reason, you are not happy with your purchase or something went wrong and your item arrived damaged I am happy to replace your item. With custom pieces no returns are accepted. To return/ exchange all you need to do is contact me for my shipping address and ship your item back. If your return/exchange is because the item was broken, I will cover the shipping charge.