Otie.Co next restock is Friday October 29th @ 8pm est

Policies

SHIPPING UPDATES:

 

 

*please note, due to shortages in USPS has issued a statement as of Friday October 1st that first class shipping times may have delays. All posts offices are not the same. Overseas shipping including Canada have been  issued a notice of possible extended shipping times. Priority shipping is available to hopefully help avoid any issues. Shipping from the US to Australia as temporarily been shut down but will reopen mid October. Starting October 29 all US packages will be shipping priority mail. This will come with $50 of insurance, quicker delivery, and be eligible for filing a claim if needed. We want to protect you and our business especially during this holiday season*

 

 

About my earrings:
*Please know before buying* all my earrings are hand made, from scratch. Slight imperfections are expected. I will never send out a product that is not up to my standards.

 

 My shop is restocked about once a month. This restock is large. Due to the volume of orders each restock, please allow 10-12 business days for your item to be packed with love and care and shipped. We do our best to get things out sooner but have this processing time in case of any unexpected delays on our end as this is a one woman show. 

*starting October 29th all orders will be going out within 5 business days! This is such exciting news! we have hired help to make sure you get your earrings sooner!*

 

 

All resin pieces UNLESS stated, are made to order and take 10-15 business days to be made, packed, and shipped. Please read the items description to see the processing time. 

 

 If you purchased a made to order item and your label is printed but your tracking does not update immediately, please give until the end of the processing time to update. Labels are sometimes printed in batches and shipped when ready. Then, tracking will update. 

 PLEASE NOTE that during this time with COVID-19 tracking may not update on their end immediately especially if your package is sent out on the weekend (allow 72 business hours to update). The post office our shop uses is closed on Saturdays and Sundays which means they will not get to packages until the next business day.

 Once an item is in the hands of USPS (or any other carrier) Otie.Co is no longer responsible for said order. IF you have any issues and cannot FIRST get answers with USPS please do not hesitate to reach out to us via EMAIL and we will do our best to make sure you stay a happy customer! We appreciate YOU.

ALL Ear Hangings are made to order and have a processing time of 30-35 business days however they are sent out in the order they are received so you may get them much sooner (as soon as 7 business days) depending where your order falls in line. This time frame accounts for the time consuming nature of these earrings plus the volume of orders received during a preorder.

If anything happens to your earrings upon arrival please notify us immediately. We ask that you let us know within 5 business days of arrival after that we cannot be confident that this error in fact happened in transit.

 With custom pieces no returns are accepted. There are no exchanges for any  earrings that include the description "made from a slab, each earring will be different but have the same color scheme" by buying these earrings you are agreeing to those terms. If you are returning due to damage you can only receive a duplicate of your previous order. 

 Polymer clay is very durable and even bendable HOWEVER  please do not bend your earrings. I understand that accidents do happen so if for some reason you break your earrings please contact me via email. I will review on a case by case basis.

All resin pieces come with care instructions so please read included paperwork.

All mugs are made with permanent vinyl. Handwash only and they will last!

 No instagram DMs regarding orders will be accepted. 

 

 email us at otiecompanyteam@gmail.com

*emails will be returned within 1-2 business days* 

 

 

 

 *DUE TO THE COMPETITIVENESS DURING RESTOCKS ORDERS CANNOT BE CANCELED AFTER PURCHASE. SUCH AN INCONVENIENCE CAUSES OTHERS WHO WANTED EARRINGS TO MISS OUT AND CAUSES THIS SMALL BUSINESS TO LOSE MONEY*