Policies

Here is where you will find some policies. If a questions is not answered, please feel free to email me and I will do my best to answer your question!

SHIPPING

Everything is handmade and due to the fact that I do not have much back stock most items are made to order. I am hoping to change this policy soon to make the process easier and quicker for both YOU and me! Currently turn around time is between 2-3 weeks but I try to get things made and shipped out in 2 weeks. Again, this policy will be changing the first week in October!

RETURNS and EXCHANGES

If for some reason, you are not happy with your purchase or something went wrong and your item arrived damaged I am happy to replace your item. With custom pieces no returns are accepted. To return/ exchange all you need to do is contact me for my shipping address and ship your item back. If your return/exchange is because the item was broken, I will cover the shipping charge. 

email us at cottonandclayco@gmail.com