Policies

Here is where you will find some policies. If a questions is not answered, please feel free to email me and I will do my best to answer your question!

 SHIPPING

Everything is handmade and made in batches. I do my best to get everything out in 5-7 business days but please allow up to 10 depending on how many orders I received that week! 

Items that state they’re MADE TO ORDER, please allow 14 business days for your items to be made and shipped! 

RETURNS and EXCHANGES

If for some reason, you are not happy with your purchase or something went wrong and your item arrived damaged I am happy to replace your item. With custom pieces no returns are accepted. To return/ exchange all you need to do is contact me for my shipping address and ship your item back. If your return/exchange is because the item was broken, I will cover the shipping charge. 

email us at cottonandclayco@gmail.com