Policies

*April 11th orders will be shipped within 5-7 business days unless you ordered a pre order item in which please refer to that items description for processing time.”

SHIPPING UPDATES:

*please note, due to changes in USPS system there have been delays in tracking being updated and delays in some shipping. Overseas shipping including Canada have been put on hold due to delays up to 3 months. We plan to reopen overseas at some point in 2021.

About my earrings:

*Please know before buying* all my earrings are hand made, from scratch. 

We understand that things get competitive during restocks and placing multiple orders might be easiest for some, however orders will not be combined and shipping will not be refunded. Our shipping fees are LESS than it actually costs to ship and it is based not only USPS prices but also the materials that go into transporting your earrings (while also being reasonable for you)  It is more convenient and efficient for us to ship in order of when orders are placed due to the volume of orders received during a restock. 

PLEASE NOTE that during this time with COVID-19 tracking may not update on their end immediately (allow 72 hours to update)

Due to demand, please allow 7-10 business days for your item to be packed and shipped. We do our best to get things out sooner but have this processing time in case of any unexpected delays on our end. 

-“Always Abel” earrings are always in the shop and can be purchased whenever but please note all clay and resin pieces are made to order in this section and take 10-15 days to be made specifically for you and shipped. 

 During this hectic time with usps we urge customers to upgrade their shipping to priority to receive $100 insurance. Paying for upgraded shipping does not mean your item will process faster, our processing time is the same no matter your shipping choice. Your shipping choice only effects the speed of shipping ONCE the item is in USPS possession.

If anything happens to your earrings upon arrival please notify us immediately. We ask that you let us know within 5 business days of arrival after that we cannot be confident that this error in fact happened in transit.

These processing times are for getting your items shipped out. From there is normally takes 3-5 business days for USPS to deliver your goodies (First Class). If for some reason there has been an issue with USPS please contact them directly first as I do not have a part to play in their handling. If you have further questions or concerns please reach out and I will do my best to help, but their mistakes and technicalities are not my responsibility.

With custom pieces no returns are accepted. There are no exchanges for Sherby's or any other earrings that include the description "made from a slab. each earring will be different but have the same color scheme" by buying these earrings you are agreeing to those terms. If you are returning due to damage you can only receive a duplicate of your previous order. Please note we send out returns/exchanges 7 business days after receiving the original pair.

Please email for return address. When returning, earrings must be returned in proper protective packaging. Any earrings that arrived damaged will not be refunded. If they need to be remade the customer will be liable to pay the full price for another pair.

Polymer clay is very durable and even bendable HOWEVER  please do not bend your earrings. I understand that accidents do happen so if for some reason you break your earrings please contact me via email. I will review on a case by case basis. No instagram DMs regarding orders will be accepted. 

email us at toricottonandclayco@gmail.com

*emails will be returned within 1-2 days* 

 

 

 

 

 

*DUE TO THE COMPETITIVENESS DURING RESTOCKS ORDERS CANNOT BE CANCELED AFTER PURCHASE. SUCH AN INCONVENIENCE CAUSES OTHERS WHO WANTED EARRINGS TO MISS OUT AND CAUSES THIS SMALL BUSINESS TO LOSE MONEY*