Here is where you will find Cotton & Clay Co. policies. If a questions is not answered, please feel free to email me and I will do my best to answer your question!
Everything is handmade and made in batches. I do my best to get everything shipped out in 5-7 business days due to the volume of orders I get weekly, but please know, I am a wife and mother first and things do come up.
Items that state they’re MADE TO ORDER, please allow 10 business days for your items to be made and shipped out.
These processing times are for getting your items shipped out. From there is normally takes 2-3 business days for USPS to deliver your goodies. If for some reason there has been an issue with USPS please contact me and I will do my best to help, but their mistakes and technicalities are not my responsibility.
RETURNS and EXCHANGES
Returns for damaged earrings are accepted within 30 days of purchase other damaged returns will be met on a case to case basis. If you are not happy with a purchase, exchanges are accepted within 14 days after receiving your product. With custom pieces no returns are accepted. If you are returning due to damage you can only receive a duplicate of your previous order. No exchanges for something else are allowed.
Polymer clay is very durable and tough to break but I understand that accidents do happen so if for some reason you break your earrings please contact me via email. I will review on a case by case basis. No instagram DMs regarding replacements will be accepted.
email us at email@example.com
*emails with be returned within 1-2 days*